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CSB Tech Terms & Conditions and Subscription Terms

Welcome to CSB Tech Emporium Ltd. ("CSB Tech," "we," "our," or "us"). By accessing our website, purchasing our products, or engaging our services, you agree to be bound by the following Terms and Conditions.

If you do not agree with these terms, please do not use our website or services.

Effective Date: January 1, 2015
Last Update Date: July 8, 2026

1. Company Information

CSB Tech Emporium Ltd.

Nassau, The Bahamas

Website: https://www.csbtech.dev

Email: hello@csbtech.dev

2. Scope of Services

CSB Tech provides digital products and professional services, including but not limited to:

  • Website design and development
  • SaaS and custom software development
  • Mobile app development
  • Game and interactive experience development
  • Website Care Plans and maintenance services
  • Pay-Per-Click (PPC) campaign management services
  • Digital products such as eBooks, plugins, and tools

Each service may be governed by additional scope documents, proposals, or agreements.

3. Project Scope, Revisions & Exclusions

3.1 Scope of Deliverables

Project deliverables are limited to the items expressly listed in the accepted quotation, proposal, or work order. Any feature, page, integration, or service not expressly listed is excluded from the project scope.

3.2 Revisions

Unless otherwise stated in the quotation, website projects include up to two (2) revision rounds at the design stage. Additional revision rounds, or changes requested after a stage has been approved, may require a revised quotation, separate work order, or additional fees.

3.3 Exclusions

Unless expressly included in the quotation, the following are excluded from all website packages:

  • eCommerce functionality
  • Booking systems
  • LMS features
  • Membership functionality
  • Custom dashboards
  • Advanced automations
  • API integrations
  • Custom plugin development
  • Advanced copywriting and content creation
  • Professional photography and videography
  • Paid plugin licenses
  • Third-party service fees and transaction fees
  • Ongoing website maintenance

3.4 Scope Changes

Requirements outside the approved scope are handled through a revised quotation or separate work order and may affect project timelines and fees.

4. Project Timelines

Timeline estimates stated in quotations run from project kickoff and depend on the timely receipt of client-supplied content, assets, approvals, access credentials, and payments. Delays in providing required materials or approvals may extend the estimated timeline. CSB Tech is not responsible for delays caused by the client or by third-party providers.

5. Website Subscription Plans

Website Subscription Plans are monthly service arrangements that include website setup and defined ongoing service.

5.1 Term and Billing

Subscription plans carry a twelve (12) month minimum commitment, billed monthly, unless otherwise stated in the quotation. Where an annual prepayment option is offered, the applicable discount is stated in the quotation.

5.2 Included Scope

Pages, products, design level, SEO, analytics, maintenance frequency, and support channels are limited to the plan selected in the quotation. Monthly subscription service does not include unlimited work, unlimited revisions, unlimited products, unlimited new features, or unlimited custom development.

5.3 Options After the Initial Term

After the initial term, the client may: (a) continue on the applicable post-contract maintenance and SEO plan at the then-current rate; (b) cancel the subscription in accordance with the notice requirements in the subscription agreement; or (c) request a website ownership transfer.

5.4 Ownership and Transfer

During an active subscription, the website, hosting configuration, and related assets remain managed by CSB Tech. The client may request a website ownership transfer for a transfer fee of $1,000, which covers the handling and technical support required for the website transition. Migration support beyond the agreed transfer scope may require a separate quotation.

5.5 Cancellation and Website Locking

If a subscription is cancelled or ends without a requested ownership transfer, the website may be locked or taken offline.

6. Website Care Plans Subscription Terms

Website Care Plans are subscription-based services providing maintenance, monitoring, and support.

6.1 Subscription Terms

  • Plans are billed monthly or annually, depending on the plan selected.
  • Services are active only while the subscription remains in good standing.
  • Failure to maintain payment may result in suspension or termination of services.

6.2 Fair-Use Policy

Care Plans are subject to a fair-use policy. Excessive requests, custom development, or out-of-scope work may require:

  • An upgraded plan
  • An add-on service
  • A separate project agreement

7. Custom Development & Ownership

Unless otherwise stated in writing:

  • Clients retain full ownership of custom-developed code and assets upon final payment.
  • CSB Tech retains the right to reference completed work in portfolios and marketing materials unless otherwise agreed.

8. Hosting & Domain Renewals

Where a package includes hosting and domain registration, the inclusion covers the first year only unless otherwise stated. Renewals after the included period are billed annually at the then-current rate and remain the client's responsibility unless covered by a separate care plan or service agreement.

9. Digital Products (Books, Plugins, Downloads)

9.1 Digital Product Sales

CSB Tech offers digital products, including, but not limited to, plugins, software tools, digital downloads, and educational materials.

All digital product sales are generally final due to the nature of digital goods.

9.2 Limited Refunds for Defective Digital Products

Refunds may be issued within seven (7) days of purchase only if a digital product is determined to be materially defective.

A product is considered materially defective if:

  • It fails to function as described in its official documentation or product description, and
  • The issue can be reproduced on a supported and standard environment, and
  • CSB Tech is unable to provide a fix, patch, or reasonable workaround within a reasonable timeframe.

To request a refund, the purchaser may be required to provide diagnostic information, including error logs, screenshots, environment details, and steps to reproduce the issue.

9.3 Non-Refundable Scenarios

Refunds will not be issued for:

  • Change of mind after purchase
  • User error or misconfiguration
  • Conflicts with third-party themes, plugins, extensions, or custom code
  • Unsupported platforms, outdated software, or non-standard environments
  • Lack of technical knowledge or failure to follow documentation

9.4 Licensing & Support

Unless otherwise stated:

  • Digital products are sold under a one-time license.
  • Licenses grant the right to use the product but do not include resale, redistribution, or transfer rights.
  • Ongoing updates, enhancements, and technical support may require an active support or maintenance plan after any initial included period.

10. Software Updates & Support Policy

  • Initial updates may be included for a limited period at CSB Tech's discretion.
  • Ongoing updates, maintenance, and technical support beyond the first year require an active support or care plan.
  • Without an active support plan, access to updates and assistance may be limited or unavailable.

11. Pay-Per-Click (PPC) Services

  • PPC services are billed as service fees only.
  • Advertising spend is paid directly by the client to the advertising platform (e.g., Google, Meta).
  • CSB Tech does not guarantee specific ad performance results.

12. Payments & Billing

  • All prices are listed in BSD unless otherwise stated.
  • Prices shown with the $ symbol are in BSD unless otherwise stated. BSD is pegged 1:1 to USD.
  • Late or failed payments may result in service suspension.
  • Custom projects may require deposits and milestone-based payments.
  • Unless otherwise stated in the quotation, custom website projects are billed as follows: 50% deposit on acceptance to begin work; 25% upon approval of the Design UI Kit; and 25% upon approval of the developed website, before handover and launch.
  • Quotations are valid until the expiration date stated on the quotation.

13. Refund Policy (Services)

Except where required by law:

  • Setup fees, consulting fees, and completed services are non-refundable.
  • Subscription cancellations take effect at the end of the current billing cycle.

14. Limitation of Liability

CSB Tech shall not be liable for:

  • Loss of profits, revenue, or business
  • Data loss due to third-party platforms or client-side actions
  • Downtime caused by hosting providers, software updates, or force majeure events

Total liability shall not exceed the amount paid by the client for the applicable service.

15. Third-Party Services

CSB Tech may integrate or rely on third-party tools or platforms. We are not responsible for outages, changes, or policies of third-party providers.

16. Termination

We reserve the right to suspend or terminate services for:

  • Breach of these Terms
  • Non-payment
  • Abusive or unlawful behavior

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of The Commonwealth of The Bahamas.

18. Changes to These Terms

We may update these Terms at any time. Continued use of our website or services constitutes acceptance of the revised Terms.

19. Contact

For questions regarding these Terms, contact:

📧 hello@csbtech.dev